Location
Tenants Harbor, Maine
Services
Tree removal and trimming for homes and businesses
They had a simple website and some word-of-mouth referrals, but it wasn’t enough. The real problem? They were losing interested customers because they couldn’t keep up with the calls and messages.
1 The Problem
New leads came in randomly, making it hard to plan or hire.
Missed calls meant missed jobs.
No way to answer messages after hours or block spam calls.
They weren’t growing—not because no one was looking, but because too many people slipped through the cracks.
“People were calling, but we couldn’t always get to them in time.”
2 The Solution: Better Communication, Not Just More Traffic
With help from 411 Locals, they stopped worrying about visibility and focused on actually connecting with the people already finding them.
Two Simple Tools Made a Big Difference:
Live Chat on the Website
Visitors could ask questions or request a quote anytime—even at night.
411 Connect Ultimate
- Spam calls were filtered out.
- Real customer calls were answered or flagged to follow up quickly.
3 What Changed
In Just the
Last 30 Days:
36
new
leads
27 leads
from
Calls
9 leads
from the chat and direct scheduled appointments on the platform
18 Google
Reviews
boosting local trust
4 Why Getting Found Isn’t Enough
“We show up in search results—so why aren’t we getting more business?”
Here’s why:
You miss calls while on the job
You get too many spam calls
People don’t hear back fast enough and move on
“Now, even if we’re busy or closed, we’re not missing out.”
5 The Big Win
With simple changes, Hoppes Tree Service:
- Got more leads, even after hours
- Saved time by cutting out junk calls
- Had the confidence to grow and take on more work
Want to Stop Losing Leads?
Let’s chat about how 411 Locals
can help your business grow too.
