As an Appliance Repair Contractor, you must think about the well-being of your customers and team members. Entering people’s homes puts everybody at critical risk if no safety measures are followed.
For the past eight months, it has been difficult for most companies to stay in business. Only small businesses with an adequate response to COVID-19 have managed to keep things up and running.
That is exactly what you should do as well. These days clients need to feel safe and comfortable choosing you to do a job for them. It’s of no surprise nobody would want to risk their health after all.
Your technicians and office staff must go through the CDC guidelines to ensure that they follow the proper safety measures at all times.
Main COVID-19 anti-spread measures
Reduce the chances of being infected by taking simple precautions:
- Regular hand-cleaning with an alcohol-based rub or washing them with soap and water.
- Keeping a 6ft distance between yourself and others protects you from coughs and sneezes. The droplets from people’s noses or mouths that may contain the virus cannot reach you at that distance.
- Avoid crowded places.
- Make sure people that you keep close contact with follow good respiratory hygiene.
- Stay home and self-isolate if you show any symptoms. Consult with a doctor if necessary.
- Keep track of your health daily.
- Keep up to date with the latest information from the CDC website.
What your clients should expect during a service appointment
According to the information posted on the CDC website, COVID-19 spreads mainly from person-to-person contact or interaction. To protect your clients’ and employees’ health, you must follow the below-mentioned measures and precautions:
- When your employee arrives at the job site, they must not make direct contact with anyone. Instead, they should follow the CDC recommendation of keeping at least 6ft from the client.
- Before the technician starts work, they should wash their hands with soap or disinfect them with a sanitizer.
- The technician must wipe all surfaces where they will be working, this includes the appliances they will be working on and other surfaces that are frequently touched.
- Before leaving, the technician will spray the job site with a sanitizer solution with at least 60% alcohol to ensure there are no traces of the virus after the job is complete.
Additional Sanitation Precautions
As an employer, you must advise and ensure that your employees:
- Disinfect all tools, computers, or other equipment used during service appointments.
- Disinfect the service vehicles they will be using at the beginning and end of each shift
- Disinfect all office equipment and parts that are received each day
Update your Business on the Internet
Notify your clients that you have taken measures against COVID-19. They can’t just assume that you have, clients will check all businesses before they make their final decision. That can be the deciding factor between the client choosing you and your competitor.
Update your:
- Website – Create a separate page where you address every single measure that you have set for your employees to follow during work.
- Social Media Accounts – Update the descriptions of your social media accounts.
- Google My Business – Post on your Google my Business listing all the safety precautions you have set.
Take action as soon as possible and get your company back on its feet!
