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Online Review Management System Terms

Online Review Management System

411 Locals offers an “Online Review Management System” that allows Client to more efficiently respond to online reviews of their business via an interactive “Smartphone App”. This system is designed to help Client’s business and reputation by generating more reviews of Client’s business from satisfied customers, assisting Client in improving their online reputation, and increasing consumer confidence by demonstrating Client’s responsiveness. System allows Client to efficiently monitor customer feedback on major review sites and swiftly respond to online reviews.

411 Locals’ Online Review Management System includes the following features:

  1. Fully customizable text and email generator, which allows Client to quickly and easily respond to reviews posted by customers online;
  2. A review generator landing page, which will help drive reviews and customer feedback.
  3. Customized templates for printed materials such as review cards, window clings, and table tents.
  4. Access to technology specifically designed to make responding to customer reviews simpler and more efficient.
  5. System allows for Client responses to be submitted via email as well as text;
  6. Templated responses, to provide the option of responding to reviews in a standardized fashion.

Price: A $24.95 non-refundable set-up fee shall be charged to Customer, with additional recurring monthly services fees of $74.95 per month for each month thereafter.

Additional Terms and Conditions:

1. Payment Authorization.

Customers choosing to use a credit card/debit card to pay for 411LOCALS.COM services certify that they are legally authorized to use said card. In addition, they agree to be billed for 411 Locals’ services 30 days in advance of services being provided. Client authorizes 411 Locals to charge card on file with the Company in a recurring fashion every 30 days for the next month’s service charges. In the event card does not have sufficient funds to cover the next month’s charges, 411 Locals may immediately discontinue service to Client, or may do so at any time thereafter. You acknowledge and agree that 411Locals.com will automatically renew your subscription at the end of each month under same terms and conditions as originally agreed to, however you acknowledge and agree that the monthly service fee shall be subject to change upon renewal. 411Locals.com will notify you of any changes to monthly service fee at least 10 days prior to renewal of subscription.

2. Applicable Terms and Conditions and Acceptable Use.

411 Locals’ General Terms and Conditions apply to all Clients and are hereby incorporated by reference. General Terms and Conditions can be accessed at www.411locals.com. Client understands and agrees that although Online Review Management services shall be provided by 411 Locals, Client is still liable for complying with all terms and conditions of third-party websites, including business review sites (such as Yelp.com). Terms and Conditions of third-party review sites are therefore also hereby incorporated by reference herein, and 411 Locals expressly disclaims any actions that may violate terms and conditions of any third-party website or service.

3. Disclaimers and Indemnity.

411 Locals expressly disclaims any and all promises as to specific performance metrics of Online Review Management Services, and 411 Locals does not guarantee Client that app will generate new business or customers. 411 also expressly disclaims liability for Client’s responses to online reviews, whether they are responses customized by 411 Locals or individualized statements, claims, or texts composed by Client. Client shall fully indemnify and defend 411 Locals for any claims, lawsuits, or other actions taken by third-parties as a result, and breach of this provision may result in cancellation of service without notice and without refunds given.

4. Completion Date.

411 Locals will make “good faith efforts” to complete the work requested in a timely manner, and will endeavor to complete the app pursuant to the date agreed to by the parties. Client agrees to cooperate with 411 Locals and supply requested information in a timely manner in order for work to be completed.

5. Project Delivery.

Delivery of work requested shall be accomplished by making app available to Client for download by electronic transfer or by other reasonable means. Client understands that 411 Locals will not be providing any telephone or internet service in connection with App usage.

6. Responsibility to follow all applicable laws.

The client agrees that they are solely responsible for complying with all applicable laws, statutes, and regulations, and will indemnify, hold harmless, protect, and defend 411 Locals and its subcontractors and agents from any claim, suit, penalty, tax or tariff arising from their actions and from their use of the app or interaction with third-party websites.

7. Work For Hire.

Any original content specifically requested by the Client is considered a “work for hire”, however it shall remain the intellectual property of 411 Locals until Client makes final payment under this agreement and any additional charges incurred have been paid.

8. Payments.

Payments must be made promptly based upon agreed upon terms.

9. Legal Notice.

411 Locals does not warrant that the work to create app will be error-free. The entire risk as to the quality and performance of the work is with the client. In no event will 411 Locals be liable to the client or any third party for any damages whatsoever, including any lost profits, or other incidental, consequential or special damages arising out of the work performed or Client’s use or operation of work performed – even if 411 Locals is aware of or has been advised of the possibility of such damages.

10. Additional work

This agreement constitutes the sole agreement between 411 Locals and the client regarding this work. Any additional work not specified in this contract must be authorized and paid for by client. This agreement supersedes any prior written or oral agreements between the parties.

11. Severability.

If any provision of this agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed written, construed, and enforced as so limited.

12. Governing Law.

This agreement shall be governed by and interpreted and enforced in accordance with the laws of the State of Nevada, USA without reference to rules governing choice of laws. Any action relating to this agreement must be brought in Clark County District Court, Las Vegas, Nevada and by engaging 411 Locals you hereby waive any objections to the jurisdiction of such courts.

13. Notices.

Any notice, direction or other communication given under this Agreement shall be in writing and given by sending it via e-mail or via regular mail. In the case of e-mail, valid notice shall only have been deemed to have been given when an electronic confirmation of delivery has been obtained by the sender.

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