Online Review, Response & Reputation Services Terms and Conditions

411 Locals offers an Online Review Management System service (“Review System”) that allows the Customer to more efficiently respond to online reviews of their business via an interactive “Smartphone App” and a Response Scribe service (“Scribe”) that enlists one of 411 Locals’ trained responders to ensure that all of your online reviews are responded to in a timely manner.

411 Locals also offers the Review System and Scribe services together as a complete Online Reputation Bundle (the “Reputation Bundle”). The Reputation Bundle is designed to help the Customer’s business and reputation by generating more reviews of the Customer’s business from satisfied clients, assisting the Customer in improving their online reputation, and increasing consumer confidence by demonstrating the Customer’s responsiveness. The Reputation Bundle allows the Customer to efficiently monitor client feedback on major review sites and swiftly respond to online reviews.

The Reputation Bundle includes the following features:

  1. Fully customizable text and email generator, which allows the Customer to quickly and easily respond to reviews posted by clients online;
  2. A review generator landing page that will help drive reviews and client feedback.
  3. Customized templates for printed materials, such as review cards, window clings, and table tents.
  4. Access to technology specifically designed to make responding to customer reviews simpler and more efficient.
  5. Allows for the Customer’s responses to be submitted via email as well as text.
  6. Templated responses, to provide the option of responding to reviews in a standardized fashion.

You hereby authorize 411 Locals, its agents, and affiliates to contact your customers via email at the email address you have provided or via automated calls or text messages at the phone number you have provided, for purposes of gathering customer feedback and reviews. Furthermore, you understand that these communications may be generated using automated technology and may include pre-recorded messages. Standard message and data rates may apply. By continuing to use 411 Locals’ services and providing your customer information, you acknowledge that you have read, understood, and agreed to this disclaimer. Client represents and warrants that it has the full power and authority to authorize 411 Locals to contact Client’s customers via email at the email address Client has provided or via automated calls or text messages at the phone number Client has provided, for purposes of assisting Client in gathering customer feedback and reviews. Furthermore, Client understands that these communications from 411 Locals may be generated using automated technology and may include pre-recorded messages. Standard message and data rates may apply. By continuing to use 411 Locals’ services and providing Client customer’s information, Client acknowledges that it has read, understood, and agreed to this disclaimer. Client hereby warrants and represents that it has the consent of Customers to which 411 Locals will be calling on behalf of Client. This provision shall survive any termination (or attempted termination) of the agreement, contract or understanding between the Parties.

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