As COVID-19 continues to spread at a rapid pace, small business owners are having a hard time operating their companies. Fewer people demand services during the pandemic, making it harder for businesses to make a profit. On the other hand, those who require services need to know that the company they would be hiring has taken sufficient safety precautions to protect them.
As a garage door company, you need to serve clients as best you can while still keeping safety at the top of your mind. You must follow the government guidelines and put systems in place to protect your staff and customers.
We are aware that this is a challenging time for small businesses, but we all need to adapt to the new working conditions. In light of the challenges, you must reassure customers that you are taking COVID-19 seriously by following these measures:
- From the initial call, inform your clients that your service is contactless.
- When traveling to the jobsite, call your client 5 minutes before you arrive and ask them to unlock and open their garage door or to provide access to the property.
- Limit your workers to two per job.
- When your professionals complete installation or repair, they must call the homeowners to lock their garage door/property again.
- All quotes should be handled online via social media platforms, email, or other means. You can ask your clients to send pictures of their garage door and its dimensions.
- Handle all paperwork online to reduce the contact between customers and installers.
- Send invoices via email.
- Before starting the repair, the workers are to sanitize the jobsite where they will be carrying out the installation or repair.
- During the installation or repair, clients should remain inside their homes.
- If clients are to speak with your employees, they must all make sure they are wearing masks and are staying at least 6ft apart from each other.
- Customers should not offer employees refreshments.
- After the repair or installation is complete, the employees must sanitize all surfaces they have touched.
Protect Your Staff
- Advise your employees to stay home if they are not feeling well or are having COVID-19 symptoms.
- Require daily temperature checks and symptom screening to ensure the safety of your employees.
- Advise your staff to clean all tools and machines that they will be using during work.
- Limit the people in one car to two.
- Advise your employees to take breaks at different times to avoid big group gatherings.
- When receiving parts from a supplier, they must spray them with a sanitizer to be 100% sure that they are safe for use.
- Provide them personal protective equipment (gloves, masks, etc..)
Update Your Social Accounts
Inform your clients on every social media platform you run that you have taken the required safety precautions and that they shouldn’t worry about their health. Make them feel safe, and eventually, clients will start rolling in one after the other.
Different times call for different methods.
We hope these updates provide your customers with enough peace of mind, as they are essential to your success during these times.